Refund and Returns Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit as long as the return is initiated within 15 days of purchase.
All returns must be postmarked within 15 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Sentieno [Attn: Returns] [RMA #] [Address Will Be Provided Via Email] [City, State, ZIP]
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You must email us the tracking number once you ship your return for us to process it. Failure to do so could result in a delay of refund or void return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at at email@example.com.